FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
Sugar and Frost is a home bakery located in Hermiston, OR
WHAT AREAS DO YOU SERVE?
Sugar and Frost is serving the entire Hermiston area including Boardman, Umatilla, Echo, Stanfield, etc.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
The earlier the better! It is recommended that orders are placed at least 2-3 weeks in advance. I will do my best to accommodate all orders, but as slots fill up I won't be able to create your yummy treat so get your order in early!
HOW DO I PLACE MY ORDER?
To place an order, please send an email to email@example.com or send an inquiry here. Once I have received your initial order request, I will follow it up with an email and/or phone call to discuss specifics. If you have pictures of a specific theme, have ideas or special requests, please include them in the email.
WHEN IS PAYMENT DUE AND HOW DO I PAY FOR MY ORDER?
Payment is due upon delivery. Cash, check and payment thru Venmo is accepted.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations must be made within 72 hours prior to the order due date.
DO YOU CREATE LARGE MULTI-TIER CAKES OR WEDDING CAKES?
I am not currently creating large special occassion or wedding cakes.
DO YOU OFFER GLUTEN-FREE, DAIRY-FREE OR SUGAR-FREE OPTIONS?
At this time I'm not offering any of the above options. However, if demand for these increase, I will consider adding these options to Sugar and Frost!
DO YOU DELIVER AND IS THERE A FEE?
When we collaborate your order we will discuss specifics, including the date and time for pick-up or delivery. If the order needs delived there will be an additional delivery fee. This is based on your location and will be determined during your order consultation.
WHAT DAYS OF THE WEEK CAN I RECEIVE MY ORDER?
Sugar and Frost is available for orders Monday thru Saturday. All desserts and treats for events or celebrations on Sunday will need to be picked up or delivered on Saturday.
HOW DO I STORE AND SERVE CUPCAKES/CAKES?
Buttercream cupcakes, cakes, cakesicles, cake cones and other treats with buttercream should be removed from the fridge and brought to room temperature prior to serving. This usually takes 2-3 hours. Please keep the items out of direct sunlight or warm sunny places for extened periods of time. Buttercream will melt and if kept in direct sunlight for an extended period of time the colors will begin to fade.
Cupcakes/cake can also be stored at room temperature in a closed container for up to 2 days.
If you have any additional questions or concerns, please contact me!